Coronavirus: UHNM update visitor guidance


University Hospital North Midlands has updated its guidance for visitors during the current Covid-19 pandemic at both Royals Stoke and County Hospital.

The new guidance can be seen below

If you think you may have symptoms of Coronavirus do not come into the hospital

All Visitors
In order to protect the safety of our patients please note that routine visiting times are being disrupted.
– Visiting times are strictly from 4.00pm – 7.00pm. We recognise there will be exceptions and we ask that visitors discuss and agree these with the nurse in charge.
– Strictly maximum 2 visitors per patient per day.
– No visitors under the age of 16 years
– If your relative or friend is approaching the end of their life, we will support your visiting needs.

If you are visiting a patient with Coronavirus Covoid 19:
– Visiting will be restricted to essential visitors only
– Visiting times are strictly from 4.00pm – 7.00 pm with agreement of the nurse in charge
– Visitors will be required to wear personal protective equipment (PPE) which will be provided by the hospital
– No visitors under the age of 16
– Do not go to any other departments or locations within the hospital or healthcare facility after visiting.
– We know how important the presence of carers, relatives and friends is to our patients. University Hospitals of North Midlands promotes person-centred visiting to ensure patients feel supported and their loved ones included.

We hope you understand everyone is facing a serious threat to health and we have a duty to protect everyone on the hospital site.


Patients can easily pick up infections, and so can visitors. Please follow these simple steps:
– If you have a heavy cold, a temperature or have had diarrhea and/or vomiting in the last two days, please don’t visit
– Wash your hands with the gel provided as you enter and leave. It’s always okay to ask staff if they have cleaned their hands before they touch a patient
– Sit on chairs but not beds
– Don’t touch drips, needles, catheters, wounds, dressings, monitors etc
– No fresh flowers – sorry, the water in vases can carry germs
– Use visitor toilets only. These are off the ward, please ask for directions


– We ask relatives and friends to allocate one person to contact the hospital for updates and to share news with others as their loved one wishes
– Poorly people welcome quietness; we ask visitors to silence phones and keep noise to a minimum
– Don’t take photos or videos of patients, visitors or staff or comment on social media about other patients, visitors or staff without consent
– Avoid distracting or interrupting staff who are checking and giving medicines and other treatments
– If patients or visitors have concerns about any form of safety in our hospital, or don’t feel they have been listened to, we ask that they speak to the Ward Manager, Matron, Deputy Chief Nurse or contact our PALS team at or telephone: 01782 676450.
– This includes concerns about cleanliness, safeguarding, standards of care and treatment


Patients need energy, privacy, time and space to receive care, treatment and rehabilitation from a range of healthcare staff:
– We ask visitors to be sensitive to the needs of your relative or friend and neighbouring patients
– Be understanding if staff ask you to step away or leave the ward for the benefit of any patient. Sometimes patients have tests and treatments both on the ward and in other hospital departments
– We have a zero tolerance policy towards all forms of abuse and violence


Here are some ways you can help and support your relative or friend:
– Give the nurse all the medicines your relative or friend takes, including tablets, liquid medicines, insulin, inhalers, eye or ear drops, nasal sprays, patches and creams
– Let the nurses know if you act as their carer so that we can support and involve you as much as you wish
– Bring in clean clothing and well-fitting shoes or slippers for them and take dirty clothes home. Being up and dressed, when appropriate, has been shown to benefit patients of all ages
– Bring in any items that assist them in daily life, e.g. glasses, hearing aids, dentures, walking aids etc.
– Help us by looking after your relative or friend’s valuable personal items while they are in hospital. We cannot guarantee the security of any valuables a patient has with them; if something is valuable or important to them, it may be best left at home or with you or another relative or friend for safekeeping.
– Be active together – do puzzles, play games, encourage them to move about, go for a walk (check with staff first) etc.
– Encourage your relative or friend to eat and drink (as appropriate). If they would like your support at mealtimes, you are welcome to stay with them
– Check if your relative or friend needs a rest
– If your relative or friend is approaching the end of their life, we will support you.


Visiting can be tiring; please look after yourself.
– Ask our staff if you have any worries, questions or concerns about your relative or friend’s condition, care or discharge arrangements
– Stay for shorter or longer periods of time. It’s okay to take a break if you would like to
– Eat and drink regularly – there are several cafes in our hospitals
– Get some fresh air, relaxation and sleep. We will contact you if necessary


We appreciate and encourage feedback. If you need advice or are concerned about any aspect of care or treatment please speak to a member of staff or contact the Patient Advice and Liaison Service (PALS) by email at: or telephone: 01782 676450.
The Trust endeavors to ensure that the information given here is accurate and impartial.